只要一个微笑就能融化气愤的心情....This is what i had learnt on today.
There was a delivery guy who came into my office and his face was very "black"and ask for cheque cos just now he went to 3rd flood he didn know we had already move to 2nd floor therefore he is very mad without inform him .When he came to my office i smile at him and ask him what can I help you then his face turn into friendly and ask for the cheque then I passed the cheque to him with a smile and applogize .When he took the cheque from me he told me that he supposed to be very angry but when he saw my smile he forget the anger so just a smile can change people's mood.Do a smile very important?Yes , this is the power of smile.
There was a delivery guy who came into my office and his face was very "black"and ask for cheque cos just now he went to 3rd flood he didn know we had already move to 2nd floor therefore he is very mad without inform him .When he came to my office i smile at him and ask him what can I help you then his face turn into friendly and ask for the cheque then I passed the cheque to him with a smile and applogize .When he took the cheque from me he told me that he supposed to be very angry but when he saw my smile he forget the anger so just a smile can change people's mood.Do a smile very important?Yes , this is the power of smile.
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